The customer is responsible for ensuring their order is correct before subscribing to the content . Prior to submitting for processing and billing, please ensure that you place the correct order. A customer may cancel the membership at any time by contacting the payment processor with the request and have the membership terminated immidiately. The recurring billing will be suspended starting the next billing cycle. One-time non-recurring membership is not refundable. If there are any billing errors, please contact at admin@ladysays.com . Resolution of any billing errors will be handled immediately. Friendly fraud and abuse by disputing the transaction with the issuing bank will result in immediate disqualification from future sales and customer will be banned from ordering from Lady Lana's stores. Fraud is taken very seriously and will be actively reported cases of fraud to the local authorities for further prosecution. .